Vantis Health Privacy Statement
This Privacy Statement explains how Vantis Health ("Vantis Health," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you enroll in or use our care coordination services, visit our website, or otherwise interact with us.
This Privacy Statement supplements our HIPAA Notice of Privacy Practices. Where information constitutes Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act (HIPAA), our HIPAA Notice of Privacy Practices governs how that information is collected, used, disclosed, and protected. This Privacy Statement explains our practices for personal information that is not otherwise governed by HIPAA, including information collected through our website and other communications.
Information We Collect
Depending on how you interact with Vantis Health, we may collect the following categories of information:
Identity and Contact Information
Name
Date of birth
Mailing address
Email address
Telephone number
Health plan member identification number
Eligibility Information
Information received from your health plan to determine eligibility for care coordination services.
Care Coordination Information
Documentation created by our clinical team, including:
Care coordination notes
Assessment results
Care plans
Appointment history
Visit summaries
Health goals
Program participation
Website and Device Information
When you use our website or patient portal, we may collect:
IP address
Browser type
Device information
Operating system
Website usage information
Cookie information
Security logs
Legal Basis for Collection and Use
We collect and process personal information in order to:
Provide care coordination and clinical support services
Perform our contractual obligations with health plans and provider organizations
Schedule appointments and coordinate healthcare services
Communicate with members regarding their care
Improve our programs and measure quality outcomes
Comply with applicable federal and state laws
Protect patient safety and prevent fraud
Fulfill obligations required by healthcare contracts and regulatory agencies
How We Use Your Information
We use your information to:
Coordinate healthcare services
Connect you with providers and community resources
Communicate regarding appointments, follow-up care, and health programs
Improve the quality of our care coordination services
Analyze aggregate program outcomes
Maintain accurate medical and operational records
Comply with legal, regulatory, accreditation, and contractual requirements
How We Share Information
We share information only when necessary to provide healthcare services or as otherwise permitted or required by law.
Information may be shared with:
Your health plan for eligibility, care management, payment, quality improvement, and contractual reporting
Physicians, hospitals, pharmacies, home health agencies, and other healthcare providers involved in your care
Business associates and service providers performing services on our behalf under written agreements requiring appropriate privacy and security protections
Government agencies, regulators, or law enforcement when required by applicable law
We do not sell your personal information.
We also do not share, rent, or disclose your personal information for third-party marketing purposes.
Cookies and Website Analytics
Our website may use cookies, analytics technologies, and similar tools to:
Improve website performance
Remember user preferences
Analyze website traffic
Maintain website security
Improve the user experience
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
SMS Communications
When you enroll in the Vantis Health Care Coordination SMS Program—whether verbally during a care coordination call, through our website, in person, or by another authorized enrollment method—we collect your mobile telephone number and maintain a record of your consent where required.
We use SMS communications only for healthcare-related purposes, including:
Appointment reminders
Care coordination follow-ups
Health program updates
Care plan reminders
Patient outreach
Wellness program notifications
Secure links to healthcare resources
We do not sell, rent, or share your phone number, SMS opt-in information, or consent with third parties or affiliates for marketing or promotional purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors that support the delivery of our text messaging services.
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance.
Your Privacy Rights
Subject to applicable federal and state law, you may have the right to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain personal information where permitted by law
Request information regarding our data practices
Appeal certain privacy decisions where applicable
Residents of states with applicable consumer privacy laws may have additional rights.
To exercise your privacy rights, please contact:
Email:privacy@vantishealthcare.com
Data Security
Vantis Health maintains administrative, technical, and physical safeguards designed to protect your information, including:
Encryption during transmission and while stored
Role-based access controls
Multi-factor authentication where appropriate
Security monitoring
Audit logging
Workforce privacy and security training
Vendor security assessments
Secure backup and disaster recovery procedures
While no system can guarantee absolute security, we continuously work to protect your information using industry-standard safeguards.
Data Breach Notification
If a security incident involving your personal information occurs, Vantis Health will investigate the incident and provide notification as required under applicable federal and state laws, including HIPAA where applicable.
Data Retention
We retain personal information for the period required by applicable federal and state laws, contractual obligations, accreditation standards, and legitimate business purposes.
When information is no longer required, it is securely destroyed or de-identified in accordance with our records retention policies.
Children
Our services are not directed toward children under the age of 18 unless provided through an authorized parent, guardian, or legally authorized representative.
If you believe personal information has been submitted without appropriate authorization, please contact us so we may investigate and take appropriate action.
Information Storage
Your information may be stored and processed within the United States using secure cloud-based systems and service providers that maintain appropriate administrative, technical, and physical safeguards.
Changes to This Privacy Statement
Vantis Health may update this Privacy Statement from time to time to reflect changes in our business practices, legal requirements, or technology.
When updates are made, the revised Privacy Statement will be posted on our website with an updated Effective Date.
Contact Us
Email: privacy@vantishealthcare.com
Phone: (224) 278-9845
Website: www.vantishealthcare.com
Mailing Address:
Vantis Health
Privacy Officer
2634 Patriot Blvd, Ste C
Glenview, IL 60026